Cancellation & Refund Policy

SaluteOS is committed to transparent, fair, and predictable billing for healthcare practitioners, clinics, and hospital OPDs.

This Cancellation and Refund Policy governs all subscription payments, renewals, and billing transactions conducted through SaluteOS and its integrated payment processing partners.

To ensure SaluteOS is the right fit for your clinic, all new accounts receive a 14-day fully featured evaluation trial without requiring upfront payment information.

We encourage clinics to test waiting room display pairing, token queues, and prescription templates during this trial before committing to a paid subscription.

You may cancel your active SaluteOS subscription at any time directly through the Clinic Admin Portal (Settings → Billing) or by writing to support@saluteos.com from your registered administrator email.

Upon cancellation, your clinic retains complete, uninterrupted access to all subscribed features and clinical records through the conclusion of your current paid billing cycle.

Your payment method will not be charged again once cancellation is confirmed.

Annual Subscriptions: If you cancel an annual subscription within thirty (30) days of the initial purchase or renewal, you are entitled to a prorated refund for the unused months of the term.

Monthly Subscriptions: Monthly subscription fees are non-refundable for partial months. When you cancel a monthly subscription, your account remains active until the end of that billing month.

Special Circumstances: In the rare event of verified platform unavailability or technical non-delivery exceeding our Service Level Agreement, SaluteOS will issue an appropriate service credit or billing refund upon administrative review.

SaluteOS is strictly a practice infrastructure software provider and does not collect or hold patient consultation fees.

All doctor consultation charges, diagnostic fees, and clinic dues are paid by patients directly to your clinic through cash, card, or your clinic UPI account.

Any patient requests for consultation refunds must be handled directly between the patient and the treating clinic in accordance with the clinic’s own policy.

SaluteOS processes subscription transactions through authorized, Reserve Bank of India-compliant payment aggregators and gateways.

If you notice any unexpected or duplicate charge on your billing statement, please notify our billing desk immediately at billing@saluteos.com before initiating a chargeback.

We resolve verified billing discrepancies within three (3) to five (5) business days.

For billing inquiries, cancellation requests, or tax invoice copies, please reach our billing team: billing@saluteos.com.

Support desk operating hours: Monday to Saturday, 9:00 AM to 7:00 PM IST.