Frequently Asked Questions

You can test all Pro features for 14 days without requiring a credit card or payment information. Your evaluation trial includes online patient booking, live receptionist token queues, waiting room TV screen pairing, and verifiable digital prescriptions so your whole team can test real clinic workflows.

At the conclusion of the 14-day period, you can choose to activate a Starter, Pro, or Scale subscription directly from the Clinic Admin dashboard. Your clinical data, doctor rosters, patient records, and customizations remain completely preserved.

No. Patients book appointments and check in from any smartphone, tablet, or computer browser using a clean web link. There is no software to install and no patient login required.

SaluteOS consolidates online advance bookings and walk-in arrivals into one unified, live queue. Receptionists can call tokens, record vital signs, triage arrivals, and re-order patient queues with one click.

On Pro and Scale subscription plans, automated WhatsApp messages are sent to patients for instant booking confirmations, queue status alerts, and secure digital prescription access links.

None. SaluteOS runs smoothly on any existing computer, laptop, tablet, or smartphone via modern web browsers. No specialized clinical appliances or costly proprietary hardware are needed.

The waiting room display works on any smart TV, Android TV, Fire TV stick, or computer screen. Receptionists pair the screen in seconds by entering a simple 6-digit code shown on the TV display.

No. SaluteOS charges zero commission on patient consultations or booking fees. Patients pay your clinic directly through cash, card, or your clinic’s own UPI QR code. What your clinic earns is entirely yours.

Starter includes 600 visits, Pro includes 2,000 visits, and Scale includes 4,000 visits per month. If your clinic reaches the limit, your reception desk continues operating without interruption, and you can upgrade your plan at any time.

Yes. You can change your subscription tier or cancel at any time directly through the Clinic Admin Portal. Upgrades take effect immediately, while cancellations prevent renewal at the end of the current billing cycle.

Paying yearly gives your clinic 2 months free across all subscription tiers. You save ₹5,989 on Starter (₹29,999/year compared with ₹35,988 paid monthly), ₹9,989 on Pro (₹49,999/year compared with ₹59,988 paid monthly), and ₹29,989 on Scale (₹149,999/year compared with ₹179,988 paid monthly).

Yes. On the Scale tier, you can link up to 5 branches under a single unified group organization. Staff can work across branches, doctors have synchronized schedules, and owners receive centralized multi-branch operational reports.

Yes. On Pro and Scale, clinics can connect their own website domain (e.g., booking.yourclinic.com) with automated SSL security and custom clinic logos on patient booking interfaces.

Your clinic retains 100% unencumbered legal ownership of all clinical records and patient data. SaluteOS acts strictly as a secure Data Processor under the Digital Personal Data Protection Act, 2023 (DPDP Act). We never sell, monetize, or disclose patient data.

Yes. Every prescription issued through SaluteOS features a cryptographic digital verification seal and QR code that pharmacies and patients can verify instantly, preventing unauthorized alterations.