Contact Us
Official contact directory, operational support desks, and grievance officer information
Operating clinical support desk for doctors, clinic staff, and healthcare organizations across India.
1. Clinical Support & Help Desk
Our clinical operations and technical support desk assists doctors, receptionists, and clinic administrators with account configuration, waiting room screen pairing, and workflow settings.
For technical assistance or system inquiries, email our support team at support@saluteos.com. We acknowledge inquiries within 24 hours and resolve standard operational requests within 24 to 48 business hours.
2. Sales & Clinic Onboarding
For healthcare organizations, hospital OPDs, multi-branch clinic chains, and practice networks seeking tailored demonstrations or enterprise onboarding, our clinical specialists provide guided platform walkthroughs.
To discuss capacity requirements, custom doctor rosters, or clinic migrations, reach our enterprise team at sales@saluteos.com.
3. Billing & Subscription Inquiries
Our billing desk handles subscription management, Goods and Services Tax (GST) compliant tax invoices, plan changes, payment receipts, and billing adjustments.
For billing inquiries or official invoices, please write to billing@saluteos.com from your registered clinic administrator email address.
4. Operating Hours & Coverage
Clinical support desk hours: Monday through Saturday, 9:00 AM to 7:00 PM IST.
Sundays and statutory public holidays: Continuous automated queue and prescription infrastructure monitoring. Critical operational incidents are escalated immediately to our engineering team.
5. Grievance Redressal & Data Protection Officer
In accordance with the Information Technology Act, 2000, the Intermediary Guidelines Rules 2021, and the Digital Personal Data Protection Act, 2023 (DPDP Act), the statutory details of our Grievance Officer and Data Protection Lead are provided below:
Designation: Grievance Officer & Data Protection Lead
Operating Entity: SaluteOS Technologies
Official Grievance Email: grievance@saluteos.com
Statutory Resolution Timeline: Grievances are acknowledged within 24 hours and redressed within the statutory period of 15 days.
6. Notice for Patients
SaluteOS is a clinical management software provider for hospitals and clinics. If you are a patient seeking appointment booking, prescription details, or consultation records, please contact your treating clinic or attending doctor directly.
Medical Emergency: If you or someone you know is experiencing a life-threatening medical emergency, please immediately contact emergency medical services (112 or 108 in India) or visit the nearest hospital emergency room. SaluteOS does not provide emergency triage services.